Customer Service Representative (Healthcare)

Full-time Management & Operations

• Account: Healthcare / Financial
• With or without experience
• Voice account
• Inbound calls
• Pure Work Onsite
• Nightshift
• HMO since day 1
• Possible inclusion of relocation allowance

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues and complaints , escalating complex cases to the appropriate departments when necessary.
• Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
• Process orders, returns, refunds, and account updates as needed.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved

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