Customer Service Representative

Full-time Other-General

Job Title: Customer Service Representative

Job Summary

The Customer Service Representative is responsible for taking incoming calls from customers, taking customer orders, answering questions and resolving customer problems as they arise while communicating with the dispatch and logistics departments regarding all new loads and load changes.

Responsibilities

1. Handle incoming customer calls, process new load orders, and input them into the Fleet Management System.
2. Verify all load information to ensure all necessary information is correct, such as weight, times and location.
3. Collaborate with logistics and dispatch to address and resolve outstanding issues.
4. Engage in problem solving and conflict resolution with customers as problems arise.
5. Review order list board for selected queries to ensure accuracy.
6. Provide customers with timely updates on load informat...