Customer Service Representative (Full Time) - Lubbock

Full Time Information and Record Clerks

POSITION PURPOSE

Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective and professional performance of financial service functions.

Takes customer calls.

Provides excellent customer service.

Answers questions and solves problems for customers by listening, collecting data, and securing answers.

Assists customers with their Checking, Savings, Time Deposits, IR...