Job Description
The Customer Service Representative (CSR) 1 provides front-line support to customers, internal sales representatives, and operations staff via phone, email, and chat. They focus on standard inquiries related to company services, shipment status, and basic issue resolution. They ensure each interaction is handled with courtesy, professionalism, and accuracy while adhering to established scripts and processes. This position is a career-launching opportunity, focused on rapid skills development, and is well-suited for someone with foundational customer service experience who is eager to learn, grow, and build expertise in the transportation and logistics industry.
Responsibilities
Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests.
Document all customer interactions thoroughly, accurately, and efficiently in internal systems.
Process basic...