Job Description
Department: Strategic Account Services (SAS)
Position Overview
The Customer Service Representative (Strategic Account Services) serves as a critical communication hub supporting Strategic and National Account customer base. This role partners closely with customers, sales, operations, purchasing, logistics, and multiple locations to ensure a seamless customer experience and successful execution of customer initiatives. Unlike a traditional customer service position, this role is highly relationship-focused and requires strong account management, coordination, and problem‑solving skills. The ideal candidate thrives in a fast‑paced environment, demonstrates a strong sense of urgency, and effectively manages multiple priorities while maintaining exceptional customer service. This individual plays a key role in supporting strategic customer relationships, driving customer satisfaction, and ensuring successful collaboration across internal teams.