Location
Emmaus, PA, United States
Posted
June 02, 2026
Job Description
Description
Robert Half is seeking a professional and customer-focused Customer Service Representative with experience handling a high volume of inbound and outbound calls. In this role, you will serve as the first point of contact for customers, providing prompt, accurate, and courteous support while managing a fast-paced call environment. The ideal candidate is calm under pressure, solutions-oriented, and committed to delivering an excellent customer experience.
Key Responsibilities:
+ Manage a high volume of inbound and outbound customer calls daily
+ Respond to customer inquiries regarding products, services, orders, billing, or account issues
+ Resolve customer concerns efficiently while maintaining professionalism and empathy
+ Accurately document customer interactions in CRM or internal systems
+ Escalate complex issues to the appropriate department when needed
+ Meet or exceed service metrics, including ca...
Robert Half is seeking a professional and customer-focused Customer Service Representative with experience handling a high volume of inbound and outbound calls. In this role, you will serve as the first point of contact for customers, providing prompt, accurate, and courteous support while managing a fast-paced call environment. The ideal candidate is calm under pressure, solutions-oriented, and committed to delivering an excellent customer experience.
Key Responsibilities:
+ Manage a high volume of inbound and outbound customer calls daily
+ Respond to customer inquiries regarding products, services, orders, billing, or account issues
+ Resolve customer concerns efficiently while maintaining professionalism and empathy
+ Accurately document customer interactions in CRM or internal systems
+ Escalate complex issues to the appropriate department when needed
+ Meet or exceed service metrics, including ca...