Customer Service Representative (CSR-Onsite) - Davao, Philippines

Full-time Management & Operations

Customer Service Representative (CSR-Onsite) – Davao, Philippines

Location: Philippines, Davao

Language: English

Job Overview

Fielding inquiry, addressing pain points, and maintaining product knowledge to drive customer satisfaction. Operate on the Transcom Davao City site.

Key Responsibilities

• Offer customer service to assigned Employer’s Clients via phone, fax, or mail/email, including handling incoming & outgoing calls and sales calls.
• Ensure high quality service – accurate, polite, competent.
• Perform data entry into Clients’ programs and back‑office tasks accurately and promptly.
• Respond to additional responsibilities as the business expands.
• Receive and act on constructive feedback from Team Leaders, TQM, and other CSRs.
• Maintain motivation and support colleagues.
• Meet or exceed targets set by Team Leader for clients/projects.
• Propose motivational a...