Customer Service Representative (CSR) Manager

Full-time other-general

Description Our client is seeking an experienced and results-driven Customer Service Representative (CSR) Manager to lead and support our customer service team in delivering exceptional service and operational excellence in Austin, TX. The ideal candidate will oversee daily customer service operations, mentor team members, streamline processes, and collaborate closely with sales, operations, headquarters, and overseas factories to ensure seamless customer support and order fulfillment. This role requires strong leadership, organizational, and communication skills, along with the ability to thrive in a fast-paced B2B sales environment that values collaboration, accountability, and a family oriented culture. Key Responsibilities • Lead, supervise, and support the Customer Service team to ensure high-quality customer support and timely order processing. • Serve as the primary escalation point for customer concerns, resolving issues professionally and efficiently. • Partner with sales mana...