Customer Service Representative (CSR)

Full-time Management & Operations

Help businesses stay ahead of the game with innovative cloud communication and IT solutions.

Your profile

• Provision of 1st line support for reported incidents
• Provide excellent customer service in response to a wide range of inbound customer queries
• Provide a single point of contact for customers and vendors, dealing with the management of both routine and non-routine incidents, problems and requests
• Investigate and resolve customer inquiries using own initiative including, but not limited to, network and Internet related issues, hardware returns, restaurant menu changes and correspondence via email
• Cross-department collaboration in planning and execution of support processes when resolving customer issues
• Achieve challenging individual and team targets

Summary:

As a Frontline Support Specialist, you will be responsible for providing excellent customer service in response to ...