Customer Service Representative - Credit and Collections

Full-time Information and Record Clerks

Description

Highlights of the job

This is an exciting opportunity to join EPCOR and make a real impact by supporting customers and supporting the EPCOR Electricity Distribution Ontario(EEDO) while ensuring compliance with Ontario Electricity Board (OEB) regulations.You will be playing a key role in managing aged receivables, resolving outstanding balances, and delivering exceptional customer experiences for EEDO customers.

What you’d be responsible for

Reporting to theManager, Customer Operations, and collaborating withother customer service, billing and credit and collections representatives, your responsibilities include (but are not limited to):

Providing exceptional customer service, responding to inquiries about accounts, policies, rates, final billings, security deposits, and payment discrepancies, while redirecting calls as needed.

Using the Customer Information System (CIS) to edit and distribute disconnect notices and 4...