Customer Service Representative

Full-time Manufacturing

Duration: 12 Months

Job Description:

• Seeking a Customer Service Coordinator with experience managing customer orders, ensuring accurate order processing, shipment tracking, and issue resolution in fast-paced environments. Experienced in SAP/PeopleSoft systems, customer communication, and cross-functional coordination to support error-free transactions and high-quality service delivery.

Responsibilities:

• Manage assigned domestic and international customers to execute error free transactions
• Receive, validate and enter customer orders accurately and timely using both Optical Fiber’s PeopleSoft (PS) as well as Optical Fiber’s SAP order management systems (depending upon source location). For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using ‘Origin Manager’:
• Create template...