Customer Service Representative (Contract 1 year)

Samtec

Full-time Information and Record Clerks
Apply Now
Location
Malaysia, Penang, Malaysia
Posted
June 26, 2026

Job Description

Description

Position at Samtec, Inc Essential Functions&Responsibilities:
  • Resolve customerinquiries,issues, complaints, and concerns efficiently and professionally.Interact with customers via phone rotations, chats, Salesforce cases, and direct emails. 
  • Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards. 
  • Availability to work any of the following shifts (all ET) to support customers across . time zones: 8–5,9–6,10–7, or 11–8.
  • Collaborate cross-functionally with other departments to resolve complex customer issuesand implement win/win solutions.
  • Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing, expedite requests, order maintenance, and account setup requests. 
  • Assist with order entry, EDI unfinishedorders,andsamples/NCOs,while maintaining excellent quality and meeting...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 26, 2026
    • Application Deadline
      August 05, 2026