Customer Service Representative

Full-time Management & Operations

Key Responsibilities

• Respond promptly to customer inquiries and taking appropriate action after consulting to the head.
• Answer phone calls and emails; communicate with clients through various channels
• Prepare and process order forms, quotation, machine and spare part requests
• Record‑keeping of customer interactions, transactions, comments, and complaints
• Assist immediate supervisor with product inventories to be completed every end of the day
• Encode consumables monitoring, prepare weekly and monthly reports to be submitted to concerned personnel
• Monitor incoming and outgoind item/s, prepare withdrawal slips, material return slips, and service schedule form for the assigned technician in their respective designation
• Collaborate with the sales team to develop and execute marketing engagement through various channels
• Assist with managing social media accounts including content creation an...