Job Description
PRINCIPAL RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Fields customer service inquiries and processes transactions of low level complexity within business segment independently and proficiently: Communicates concise and accurate information. Confirms understanding of customer needs, issues, and requests. Serves as the customer's advocate by solving problems on the customers behalf by engaging the right department and people within EC Waste. Escalates more complex issues to appropriate level. Uses authorized system to gather information, provide information, and/or update customer records. Provides standard information and education regarding service options, charges, billing, and contracts. Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals.
Equal Op...