Job Description
Customer Services Representative
Location: Shipley, West Yorkshire
Salary: Up to £30k DOE
Working Hours: Mon-Fri, 8am-6pm, 37.5hrs
We are seeking an experienced Customer Services Representative to join our Operations Team. This role is ideal for someone who thrives in a fast‑paced environment and is committed to delivering excellent customer service from first contact to resolution.
About the Role
You will handle a wide range of customer enquiries across phone, email, webchat, and social media. The role involves taking full ownership of queries, supporting customers with digital tools, managing workloads to meet KPIs, and working collaboratively with internal teams to ensure smooth and effective resolutions.
Key Responsibilities
Respond to customer enquiries across multiple channels
Log and escalate compl...