Customer Service Representative

Full-time Management & Operations

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management).

Responsibilities

• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration.
• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
• Meet and exceed the company’s service standards on a consistent basis.
• Provides superior customer service that is consistent with the company’s standards and expectations.
• Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
• Serves as the principal liaison between the customer/Partner and the company.
• Acquire and maintain product knowledge to enhance customer’s enquiry experien...