Job Description
What’s on Offer?
We are looking for a proactive and customer-focused Customer Service Representative to join our team. This role is vital in delivering exceptional customer experiences through accurate order management, responsive customer support, and strong collaboration with internal stakeholders across sales, logistics, supply chain, and operations.
Working closely with the Head of Customer and acting as a key member of the customer service team, the successful applicant will be action-oriented and have demonstrated abilities to manage day-to-day order entry, handle inbound calls, support a regional customer portfolio, achieve KPIs and targets, and partner with the sales and marketing teams to support business growth initiatives.
Key Accountabilities
- Handle day-to-day order entry for customer orders received across the regional portfolio.
- Ensure accurate order entry and achievement of associated KPI met...