Customer Service Representative and Product Testing Specialist

Full-time Other-General

Requirements

Customer Support Representative

will ensure that customers and prospects receive outstanding support and services by:

• joining the Global Customer Support group, reporting to the Director of Customer Support;
• maintaining in-depth knowledge of Impatica and related products;
• providing high quality telephone and e-mail customer support directly to customers, prospects and partners;
• troubleshooting specific problem situations as identified through escalation policies and procedures;
• ensuring timely, professional responses to customer inquiries and accurately documenting and tracking all customer interactions;
• providing product training as required to customers, partners and staff.

Product Testing Specialist

will ensure that all Impatica products meet the highest possible level of quality before they are released commercially by:

• working with the deve...