Customer Service Repre...

John Clements Consultants, Inc

Full-time Information and Record Clerks
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Location
Quezon City, Metro Manila, Philippines
Posted
July 26, 2026

Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators

    • Qualifications

  • Excellent English skills must at least be intermediate level
  • Strong customer service skills (ability to build rapport, demonstrate em...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 26, 2026
    • Application Deadline
      September 04, 2026