Customer Service Rep - Shift_1

Neovia Logistics

Full-time Information and Record Clerks
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Location
Greenfield, Indiana, United States
Posted
July 08, 2026

Job Description

JOB SUMMARY

To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered


JOB RESPONSIBILITIES

  • Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed service level agreements
  • Handles customer emails by responding within the agreed allotted time
  • Manage calls by aiming first – call resolution, otherwise, issues raised are resolved within the agreed specific period
  • Utilizes different systems through data entry and relevant information download to ensure updated and accurate data source for client, dealers, and Neovia users.
  • Ensures smooth handling of different types of customer orders by processing them from order drop until order delivery confirmation
  • Generates reports as required...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026