Customer Service Quality Control & Performance Coach

Full time Business Operations Specialists

JPMorgan Personal Investing, Europe’s leading Digital Wealth Manager with over £10 billion Assets Under Management and 300,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a . Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Quality Coach in JPMorgan Personal Investing Client Service, you help develop our front-line Client Service Associates through structured, timely coaching and feedback. You review client interactions across phone, chat, and email (both retrospective and real-time) to help ensure clients receive clear, consistent, and high-quality outcomes. You balance client experience priorities with regulatory and operat...