Customer Service Pilot Class (Non – BPO Experienced Beginners)

Full-time Human Resources

Position Overview

Customer Service Agents will deliver exceptional support across multiple communication channels, handling customer inquiries, resolving concerns, processing orders, and ensuring a smooth and satisfying customer experience in a fast‑paced contact center environment.

Key Responsibilities

• Manage inbound and outbound contacts with professionalism and courtesy.
• Actively listen to customer needs and provide effective solutions.
• Research internal systems to retrieve missing information and coordinate with other departments as needed.
• Follow client‑specific processes and maintain a courteous, professional tone.
• Use technology and tools to complete account management tasks.
• Accurately document and process customer claims.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Use training and knowledge bases to answer customer inquiries confiden...