Customer Service & Parts Administrator - 12 months fixed term contract

Full-time Human Resources

Customer Service & Parts Administrator – 12 months fixed term contract, Biggleswade, Maritime Crane division.

The role supports Liebherr‑Great Britain Ltd by ensuring the effective procurement and sales of machine parts, helping to maximize commercial recovery from service engineers’ times and minimise work‑in‑progress stock levels. It also involves maintaining and developing administrative procedures within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.

Responsibilities

• Promote and prepare parts quotations and sales orders.
• Ensure urgent parts and after‑sales issues are dealt with and progressed.
• Progress and chase supplier orders and back orders.
• Participate in taking calls from customers, liaising with service engineers, MCC sales and after‑sales teams, and other company personnel as appropriate. Enter new parts details into the system to provide information an...