Customer Service / Part Sales

Full-time Other-General

Gorman-Rupp Canada was established in 1960 in St. Thomas, Ontario as the first permanent international expansion division of the Gorman-Rupp ‘Pumps Group’. In 2020, we celebrated our 60th anniversary of providing a full line of pump and pump package solutions to Canadians from coast to coast. Our products serve multiple market segments - including: Construction, Industrial, Municipal, Petroleum, Agriculture & OEM.

Job Description

• Taking service parts orders from various sources (DNET, email, phone calls)
• Entering orders into Syteline, confirming part availability, requesting parts be ordered
• Communicating with customers to clarify their parts needs, confirm part availability and pricing, advise of lead times and schedule changes, confirm shipping arrangements
• Confirm that part pickers have successfully printed
• Advise the rest of the Operations team on special customer requests
• Assist in the reservation of p...