Customer Service Operator

Full-time Information and Record Clerks

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

We are currently recruiting a Customer Service Operator to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.

We are a 24/7 service and we have an opportunity for a day shift role - 2pm – 10pm (Sunday to Thursday inclusive) - Friday and Saturday being the days off.

Requirements

About the Role

Act as the first point of contact for incoming calls, dealing with queries effectively.

Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.

Perform administrative tasks such as processing prescriptions, referral letters, ...