Customer Service Officer

Full-time Other-General

Job Description Summary: This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range.

Job Title

Customer Service Officer

Responsibilities

• Professionally manage incoming and outgoing calls by providing accurate and consistent information.
• Communicate clearly and manage customers' feedback.
• Organize and multi‑task in a fast‑paced environment.
• Maintain good service delivery.
• Perform administrative tasks assigned.
• Carry out any other ad‑hoc duties as assigned.

Work Week

• 5 days per week, including weekends.
• Up to 44 hours per week.
• 8‑hour rotation shifts with night shift allowance.

Qualifications

• Preferably O' levels and above.
• Prior experience in a Contact Centre environment is an advantage.
• Ability to operate in a fast‑paced...