Customer Service Officer (On Shift)

Full-time Other-General

The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.

As part of this team, he/she will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.

Key Responsibilities

• Handle and resolve all customer queries received via phone or email effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
• Achieve individual and team goals
• Proactively elevate query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project w...