Job Description
To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. This role is responsible for achieving optimal customer service performance, applying robust controls, and adhering to best practice process and procedure frameworks (HiYa).
The Customer Service Officer will collaborate with assessors, frontline motor claims teams, and other stakeholders, including repairers, to ensure a seamless repair experience for our customers. This will be achieved by demonstrating 'one team' behaviours, fostering excellent customer relationships, maintaining high service levels and professionalism, and taking full ownership of the customer's repair journey and claim fulfilment.
- Deliver exceptional customer service and manage all associated system and administrative processes throughout the customer repair journey, en...