Customer Service Officer (Nationwide)

AFFIN Group

Full-time Management & Operations
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Location
west coast division, sabah, Malaysia
Posted
July 08, 2026

Job Description

Job Purpose

  • To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement.
  • Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
  • To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.

Accountabilities

Financial

  • To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
  • Prevention of Fraud and Losses (internal and external).
  • To effectively control and monitor cost as per approved budget.
  • Achieve branch Transactional Fee based income target as given.
  • Achieve branch Lead Generation Fee Based Inc...