Customer Service Officer (Member Services Consultant)

Full time Information and Record Clerks

Love helping people? Obsessed with solving problems? Know your way around superannuation (or keen to learn)? We’ve got the perfect role for you!

We’re on the hunt for a passionate Customer Service Officers (Member Services Consultant) to be the friendly voice (and keyboard!) behind our superannuation and retirement support team. You’ll be the first point of contact for members, helping them navigate their accounts, understand their options, and feel confident about their financial future.

What You’ll Be Doing

• Answer inbound calls and respond to emails with warmth and professionalism.
• Make outbound calls to follow up and add value to member experiences.
• Dive into Click to Chat and help us grow this exciting service channel.
• Resolve queries efficiently and anticipate member needs for first-call resolution.
• Spot opportunities to offer value-add services (no financial a...