Customer Service Officer

Confidential

Full-time Other-General
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Location
Lebanon, Lebanon, Lebanon
Posted
June 17, 2026

Job Description

Ensure customer satisfaction and provide a professional logistical support, ultimately to meet or exceed customers' expectations.


Job Responsibilities:

β€’Send weekly loading plans to the clients.

β€’ Inform vessel schedules to clients once received from respective Supplier Service Officer.

β€’ Check with Supplier Service Officer about old orders not loaded yet.

β€’ Prepare shipping instructions for all orders upon request from the Supplier Service Officer.

β€’ Check all documents once received.

β€’ Issue sales invoice and send it along with draft documents for client approval.

β€’ Request corrections from Supplier Service Officer in case needed.

β€’ Confirm back documents to Supplier Service Officer and request scans of originals.

β€’ Send Bill of Lading and documents release instructions to Supplier Service Officer.

β€’ Prepare bank documentary collection if needed.

β€’ Follow up with clients on containers...