Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 03, 2026
Job Description
Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Service Officer
Base pay range: MYR45,000.00/yr - MYR54,000.00/yr
Responsibilities
- Responsible for local and overseas customers/clients, with communication in English, Malay and Chinese.
- Respond to customer/client inquiries and provide comprehensive support via phone, email and live chat.
- Assist customers/clients with trading account registration, onboarding and verification processes.
- Provide consultation services on the trading platform, tools and features, addressing technical or operational issues.
- Resolve customer/client concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases and training material...