Customer Service Officer

Full-time sales-and-related

About the Role

As a Customer Service Officer, you will be the first point of contact for customers via our live chat platform, helping to resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience in real time.

Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat, WhatsApp, email, and social media.
• Assist with product or service-related questions, order tracking, account troubleshooting, and general support
• Provide accurate, clear, and concise information in line with company policies and procedures
• Escalate complex or unresolved issues to the appropriate department or supervisor
• Maintain up-to-date knowledge of company products, services, promotions, and systems
• Log and document customer interactions accurately in the CRM system
• Work closely with other team members to improve service processes and custome...