Customer Service Officer (Education Business)

Full-time Other-General

Office Location

28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Job Scope

• Handle Day‑To‑Day Business Operations of Singapore's #1 Education Agency
• Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc) (no cold‑calling at all!)
• Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
• Coordinate and arrange 1st tuition lesson for both clients and tutors
• Follow‑up with any necessary administrative support and after‑sales service
• Familiarize with and utilize custom‑made company software which is focused on automation

Job Requirements

• Friendly, Passionate and Energetic Team Player
• Organized and Good Administrative Skills
• Responsible and Strong Work Ethic
• Decent Typing Speed and Computer Skills
• Polite, Patient and Good Customer Services Skills
• Able to...