Customer Service Officer - Duplicate

Full time Information and Record Clerks

Full-Time Mon-Fri- Launceston

Role Purpose

As the first point of contact for our customers and the community, this role plays a key part in delivering exceptional customer service and administrative support. You will provide information, ticketing services, and operational assistance to support both our passengers and drivers, ensuring a safe, efficient, and positive public transport experience.

Key Responsibilities

In this role, you will:

• Deliver high-quality customer service to passengers across Kinetic Tasmania services
• Provide accurate information and guidance on ticketing products and the public transport network
• Support both drivers and passengers to create a safe, comfortable, and enjoyable journey
• Manage reservations and ticket sales efficiently and accurately
• Ensure the transit centre operates during required hours and is securely closed at ...