Customer Service Officer

Full time Information and Record Clerks

About the role and company:

SMAART has partnered with a fast-growing, tech-forward non-bank automotive finance provider on a mission to put more Australians in the driver’s seat through smart novated leasing solutions. The company offers an inclusive, flexible workplace where people are encouraged to learn, take initiative, and grow their careers within a collaborative, high-performing team.

As a Customer Service Officer, your role will be predominantly administration-based, with some phone-based customer interaction. You'll need to be confident communicating with customers and comfortable working in a fast-paced environment across multiple systems.

Key responsibilities include:

• Liaising with customers and internal teams via phone and email.
• Managing high-volume administrative tasks, including preparing payout letters, account statements, processing payment allocations and com...