Customer Service Officer

Full-time Management & Operations

Core Responsibilities

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit.
• Receive and process customer requests (e.g., account opening, NBAD online requests, returned cheque delivery, etc.).
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres.
• Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels.
• Attract new customers to branch through personal relations and existing customer referrals.
• Respond to call centre regarding customer inquiries forwarded.
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