Customer Service New Assoc - Ilocos

Full-time Management & Operations

Job Description

• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer.
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs.
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services.
• Achieve challenging individual, team, and contact center targets.

Job Qualifications

• Graduate of any course; college undergraduates with relevant work experience is open to apply.
• Must be willing to work on a graveyard shift.
• Willing to go back on-site once recalled.

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