Location
Windsor, CT, United States
Posted
July 23, 2026
Job Description
Description
A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.
Job Description
+ Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
+ Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
+ Serve as the point of escalation for complex customer service and account-related issues
+ Build strong client relationships through proactive communication and service support
+ Monitor team performance metrics, including response times, open work order aging, and service leve...
A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.
Job Description
+ Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
+ Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
+ Serve as the point of escalation for complex customer service and account-related issues
+ Build strong client relationships through proactive communication and service support
+ Monitor team performance metrics, including response times, open work order aging, and service leve...