Job Description
An important financial institution is looking for an experienced Customer Service Manager with expertise in Social Media interactions to oversee our Call Center operation.
This manager will be dedicated to providing reliable, measurable, and high-quality customer service to our customers through different social media applications.
We are looking for a candidate who can demonstrate strong and capable leadership qualities and the ability to resolve all types of customer inquiries.Objectives of this roleManage daily Call Center workflow within the customer service departmentManage all our Social Media platformsManage important Customer Service projectsDevelopment, implementation, and tracking of SOPs or SOWsCreate and track call center customer service KPIsSupervise a team of customer service representativesHire and onboard new customer service employeesDocument all interactions with clientsPlan, manage and control the department's materials and asset maintenancePlan, manage a...