Customer Service Manager

Full-time Management & Operations

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Minimum 5 years of experience in financial services, including at least 2–3 years in client services, contact centres, wealth management, investment or banking environments.

• Contact Centre leadership experience is required, including strong knowledge of workforce management, quality assurance, performance coaching and knowledge management.
• College graduate (Bachelor’s degree in Finance, Economics, Business Administration, or a relevant discipline is preferred.)
• Experience in service delivery management, with a proven track record of meeting performance targets and managing KPIs and SLAs.
• Demonstrated ability to work with raw data sets to develop tracking and reporting frameworks, with expert-level Micros...