Customer Service Manager

Full-time Management & Operations

As the Customer Service Manager, you will play a pivotal role in supporting customers/students throughout their learning experience.

Responsibilities

• Act as the primary point of contact for students, engaging with them during online workshops and live retreats/intensives.
• Host weekly group calls and live sessions, providing support and guidance.
• Respond to chats and engage with the community in our client’s Facebook Group.
• Participate in Monday morning meetings and other scheduled sessions.
• Handle various administrative tasks as needed, including managing CRM updates and communications.
• Maintain a professional appearance for live calls and interactions.
• Assist with client onboarding and ensure they have a positive experience with the program.
• Be open to flexible scheduling, including evenings and weekends as required for events.
• Support client success through excellent communic...