Location
pasay, metro manila, Philippines
Posted
June 08, 2026
Job Description
- Opportunity for Career Growth
- Growth and Learning Opportunities
About Our Client
This opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.
Job Description
- Lead and manage the customer service team to ensure exceptional service delivery.
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer inquiries and complaints effectively and professionally.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Collaborate with internal teams to resolve service issues and enhance processes.
- Train and mentor team members to develop their skills and performance.
- Ensure compliance with company policies and industry standards in customer s...