Location
Letchworth Garden City, Hertfordshire, United Kingdom
Posted
June 29, 2026
Job Description
More About The Role
At Morrisons, we’re proud to be The Market Street Grocer. We don’t just move boxes; we are food makers and shopkeepers with a rich British heritage. As a Customer Service Manager, you won't be stuck behind a desk; you’ll be right in the heart of the action, leading our front-of-store teams, managing checkouts, and ensuring every customer leaves with a smile.
What you'll be doing day-to-day:
* Lead & Inspire: Coach and develop a large, energetic front-end team of checkout colleagues and team leaders.
* Drive Excellence: Manage queue times, checkout availability, and front-of-store standards for a seamless shopping trip.
* Manage the Numbers: Oversee front-end productivity, labour budgets, and cash office compliance.
* Keep it Safe: Ensure strict adherence to legal compliance, financial security, and Challenge 25.
* Put Customers First: Act as the ultimate point of escalation, turning feedback into positive solutions.
More About Y...
At Morrisons, we’re proud to be The Market Street Grocer. We don’t just move boxes; we are food makers and shopkeepers with a rich British heritage. As a Customer Service Manager, you won't be stuck behind a desk; you’ll be right in the heart of the action, leading our front-of-store teams, managing checkouts, and ensuring every customer leaves with a smile.
What you'll be doing day-to-day:
* Lead & Inspire: Coach and develop a large, energetic front-end team of checkout colleagues and team leaders.
* Drive Excellence: Manage queue times, checkout availability, and front-of-store standards for a seamless shopping trip.
* Manage the Numbers: Oversee front-end productivity, labour budgets, and cash office compliance.
* Keep it Safe: Ensure strict adherence to legal compliance, financial security, and Challenge 25.
* Put Customers First: Act as the ultimate point of escalation, turning feedback into positive solutions.
More About Y...