Location
Langley Marish, Berkshire, United Kingdom
Posted
July 11, 2026
Job Description
Customer Service Manager – Social Housing RepairsLocation: Slough
Salary: Up to £43,000 per annum
Job Type: Permanent Full Time
The OpportunityWe are looking for an experienced Customer Service Manager to lead a busy Customer Service Centre supporting a responsive repairs and maintenance contract within the social housing sector.
This is an exciting opportunity for a motivated leader with a passion for delivering exceptional customer service while driving operational performance. You will lead a team responsible for managing resident enquiries, repairs requests and complaints, ensuring a seamless customer journey from first contact through to resolution.
Working closely with operational teams, planners and contractors, you'll play a key role in improving service delivery, enhancing customer satisfaction and ensuring repairs are delivered efficiently and in line with contractual KPIs.
Key Responsibilities
Lead, motivate and develop the Customer Serv...
Salary: Up to £43,000 per annum
Job Type: Permanent Full Time
The OpportunityWe are looking for an experienced Customer Service Manager to lead a busy Customer Service Centre supporting a responsive repairs and maintenance contract within the social housing sector.
This is an exciting opportunity for a motivated leader with a passion for delivering exceptional customer service while driving operational performance. You will lead a team responsible for managing resident enquiries, repairs requests and complaints, ensuring a seamless customer journey from first contact through to resolution.
Working closely with operational teams, planners and contractors, you'll play a key role in improving service delivery, enhancing customer satisfaction and ensuring repairs are delivered efficiently and in line with contractual KPIs.
Key Responsibilities
Lead, motivate and develop the Customer Serv...