Location
Kolhapur, Maharashtra, India
Posted
June 19, 2026
Job Description
Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India)
Aceolution is hiring an experienced
Customer Service Manager / Service Delivery Manager
to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.
Preferred Locations
Chennai | Bangalore | Hyderabad | Pune
Role Overview
The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.
Key Responsibilities
Manage day-to-day contact center operations and service delivery
Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
Handle operational escalations and performance reporting
Drive process improvements and operational optimization initia...
Aceolution is hiring an experienced
Customer Service Manager / Service Delivery Manager
to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.
Preferred Locations
Chennai | Bangalore | Hyderabad | Pune
Role Overview
The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.
Key Responsibilities
Manage day-to-day contact center operations and service delivery
Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
Handle operational escalations and performance reporting
Drive process improvements and operational optimization initia...