Customer Service Manager
Confidential
Full-time
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Location
Dakar, Dakar Region, Senegal
Posted
June 11, 2026
Job Description
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Customer Service and Sales Manager
The British Council is seeking a dynamic and results-driven professional to lead its Customer Management and Sales function in Senegal. This pivotal role is responsible for driving sales performance across Teaching Centre and Exams services, ensuring an exceptional customer experience, and fostering a motivated, high-performing team.
Key Responsibilities:
- Lead and manage the Sales team to exceed sales targets and conversion KPIs.
- Collaborate with Academic, Marketing, and Business teams to develop and...
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Customer Service and Sales Manager
The British Council is seeking a dynamic and results-driven professional to lead its Customer Management and Sales function in Senegal. This pivotal role is responsible for driving sales performance across Teaching Centre and Exams services, ensuring an exceptional customer experience, and fostering a motivated, high-performing team.
Key Responsibilities:
- Lead and manage the Sales team to exceed sales targets and conversion KPIs.
- Collaborate with Academic, Marketing, and Business teams to develop and...