Location
Chino, California, United States
Posted
July 04, 2026
Job Description
Position Summary:
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
Key Responsibilities:
- Handle escalated customer issues and resolve conflicts professionally
- Design and implement customer service policies, procedures, and standards
- Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance customer experience
- Maintain a deep understanding of products/services to effectively support the team and customers
- Identify areas...