Job Description
WHERE YOU CONTRIBUTE
The Customer Service Manager – Global Process Owner is accountable for owning, designing, and continuously improving the end-to-end processes and workflows that underpin customer service across all regions. Based in Bengaluru, the role brings senior process ownership close to our global service operations, driving consistency, efficiency, and better customer outcomes at scale.
This role sets the global standard for how customer service work is done – defining the workflows, playbooks, quality standards, and ways of working that regional teams and BPO partners deliver against. It ensures service processes are designed once, applied consistently, and improved continuously, removing duplication and closing the gaps that create friction for customers and colleagues.
Working closely with the Head of Global Customer Service and regional service managers, the role is the single owner of customer service process design and governance ...