Location
headquarters, bc, Canada
Posted
July 13, 2026
Job Description
As the Customer Service Manager at Michelman, you'll lead the order-to-cash process and advocate for customer satisfaction. Manage a team and collaborate across departments to enhance customer experiences.
In this managerial role at Michelman, you will oversee all customer service operations for The Americas. Key responsibilities include providing clear direction to your team, fostering communication with sales, and resolving customer issues efficiently. Your role will impact order management, team onboarding, and continuous process improvement.
Key Responsibilities:
• Oversee daily execution of order-to-cash processes
• Provide clear expectations and feedback for team performance
• Partner with Sales for clear customer communication
• Resolve escalated customer service issues effectively
• Implement continuous improvement initiatives for customer experience
Requirements:
• 5+ years in customer service or supply...
In this managerial role at Michelman, you will oversee all customer service operations for The Americas. Key responsibilities include providing clear direction to your team, fostering communication with sales, and resolving customer issues efficiently. Your role will impact order management, team onboarding, and continuous process improvement.
Key Responsibilities:
• Oversee daily execution of order-to-cash processes
• Provide clear expectations and feedback for team performance
• Partner with Sales for clear customer communication
• Resolve escalated customer service issues effectively
• Implement continuous improvement initiatives for customer experience
Requirements:
• 5+ years in customer service or supply...